Our Policies

Check-In Policy:

Check-in is available between 2PM to 10PM on the day of arrival.

Check-out time is before 10AM on the day of departure.

Early check-in and/or late check-out is by arrangement only, and additional charges may apply.

No-Smoking Policy:

Smoking is strictly prohibited inside all our Motel rooms. Management requests that guests respect and adhere to this policy at all times. Charges for Odor removal may be applied as well as One-night accommodation fee

Payment Policy:

1. Credit Card details are required to secure the booking. A pre-Authorization is required prior or on arrival. By providing credit card details, the guest acknowledge that the details may be used to take payment with or without the guest presence, should the below policies apply.
2. Full amount of payment for the reservation must to be settled upon check-in.
3. In consideration for the services and accommodation provided, the guest(s) acknowledge and agree that you are jointly and severally liable for all accommodation and other charges relating to the reservation. Where Credit Card details are held, it may be charged for all charges due without further specific authorization. E.g. Damages to the property, smoking fine.

 

Payment Methods:

Centrepoint on Colombo accepts the following forms of payment: EFTPOS, Cash, Visa and MasterCard.>

Payment for all accommodation must be made in full on the day of arrival.

Please note that there is a non-refundable 3% surcharge when you pay with a credit card.

Cancellation Policy:

1. Free cancellation 7 days before arrival date
2. Cancellations made within 7 days (count the day before check in day as day

one of the check in date are liable for 100% or the room rate for those

nights accommodation affected.  If the room can be resold only a $20

cancellation fee will apply to each room night cancelled.

3. No show without notice, the reservation will be treated as a Cancellation where the cancellation policy applied, the full amount will be charged to the credit card details provided by guest.

Changes to Reservation:

All reservations via phone or email is mutually agreed and confirmed upon guest receiving our email confirmation for each booking. Any change to existing

booking must be put in writing or email, and will depend on availability.